Many of our service customers ask why they need to change components and parts on their lift that is only just out of its warranty period. The reason for this is that some manufacturers fit parts and components on their lifts that only they can access. This helps these companies maintain the lift service contract and the lift repair work moving forward. Whilst often these lift companies are offering a good product and a good service, it restricts the customer to using them for the life cycle of the lift which we think is unfair.

At UK Lift and Escalator Company we only supply new lifts and modernisation packages that are Open Protocol. By this we mean the equipment installed or upgraded can be maintained by any other lift company, therefore not restricting our customers for maintenance or repairs in the future. We also always try to use Open Protocol parts on repair jobs where possible; to give our customers continued flexibility on all their lifts.