Here at UK Lift & Escalator Company, we have over 200 years collective experience in the lift industry, across the major disciplines of maintenance, repair, modernisation and new lift installations. During this time, we have gained a lot of knowledge, some of which we have shared with you below.
- There are two different types of maintenance within the marketplace – Traditional and Modular. Modular maintenance allows for the engineer to be on site for a shorter amount of time, and attend to the safety items, whilst visually checking everything else. Traditional maintenance allows for the engineer to spend longer on site, attending to every item on every visit, therefore reducing call outs and breakdowns, and saving you money.
- The majority of the major lift companies use closed protocol parts – This approach keeps your lift ‘locked’ and allows for the installation company to keep you using them for maintenance. We use OEM quality open protocol parts, allowing us to ‘open up’ the lift, allowing you to work with any service provider, and potentially save you money in the future.
- Most lift maintenance contracts have a three month cancellation period. If you are looking to change providers due to cost, poor service or any other reason, you may want to start looking at it prior to this cancellation period. Some contractors have been known to tie people in to 5 year extensions if they let the contract roll over!
- We employ multi skilled and highly trained NVQ qualified and experienced lift engineers who aim to solve the problem first time without sending additional engineers. This can be critical in a high usage environment where the lift is crucial to your operations.
- There are a few different types of maintenance contract in the marketplace at the moment; Standard, Semi-Comprehensive and Fully Comprehensive. Standard contracts just include PPM visits, whereas Semi-Comprehensive will include some element of call outs and/or parts included (on top of the PPM visits), and a Fully Comprehensive often includes PPM visits, call outs and parts, but would usually exclude major and obsolete components, call outs relating to misuse and abuse etc. We only offer Standard and Fully Comprehensive contracts to our customers, as Semi-Comprehensive maintenance agreements often leave a lot open to interpretation and can be confusing to clients.