Our engineers take personal responsibility in their maintenance visits and are committed to ensuring your equipment is running efficiently. This commitment aims to reduce any breakdowns so there is zero to minimum disruption to our client’s buildings.
However, in the event of a breakdown we’re committed to responding quickly.
Our contact services are managed by ourselves every minute of every day, so clients can always reach a member of our support team. This 24/7 commitment to our clients ensures that when a breakdown is reported it’s immediately logged and responded to.
All of our team including the support office, engineers and management are dedicated to providing a quality and reliable breakdown and repair service.
We see your building as our own.
All of our engineers are highly qualified and experienced; and they wear the UK Lift and Escalator badge with pride. They’re available 24/7 to ensure your equipment is always operating to its peak performance, and they consider themselves an extension to your team.
Our management team are also contactable 24/7 to provide you with greater peace of mind.
This approach is how we earn your trust to become your long-term partner.
We use an intelligent asset management system that allows clients to view their portfolio and how we’re managing it. Whenever we’re carrying out a breakdown visit or repair, the visit report will be completed by the engineer on site using their smartphone, which is then immediately available to our office and the client.
Every minute of every day our industry experts are only a phone call away.
No matter what your requirement, our call service is the first step to the resolution you need.
Our intelligent asset management system links with our engineers smart phones.
Whilst on site engineers can update any live information which is immediately available to share with the client.
Clients can view their portfolio performance thanks to the ability of our asset management system.
We can provide reports with the latest information on all equipment at all sites.